This Privacy Policy governs the data processing practices of Veoxi ("App", "we", "us", or "our"), operated by Veoxi Studio. It explains how and why we collect, store, use, and process your information when you use our mobile application and related services ("Services").
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we handle it. If you do not agree with our policies and practices, please do not download, install, or use our Services.
1. Information We Collect
We collect information you provide directly, information collected automatically, and media required for the core functionality of the App (AI video generation and enhancement).
A. Personal Information Provided by You
- Support & Feedback Communications: If you contact us via email at veoxi.support@gmail.com for support or feedback, we collect your email address, message contents, and relevant diagnostic metadata attached to your email (such as device OS version, app version, and device model) to resolve your inquiry.
B. Image and Media Data (Core AI Functionality)
To utilize our AI video creation, video stylization, and quality enhancement tools, you may upload photos or videos from your device's photo library or capture photos using your camera.
- Purpose of Media Collection: We collect only the media file that you voluntarily select and upload for the sole purpose of rendering or enhancing the requested video content.
- No Biometric Extraction: We do not collect, extract, generate, or store biometric identifiers, facial templates, faceprints, or any biometric data used to identify an individual person.
- Planned Use: Uploaded media is used strictly in real-time to render personalized video effects or apply AI quality enhancement filters based on your chosen settings and templates.
- No AI Model Training: Uploaded photos and videos are never used to train, retrain, or improve machine learning/AI models, nor are they used for facial recognition or surveillance.
- Secure Cloud GPU Infrastructure: Media processing is performed securely on dedicated compute servers. No user photos or media are sold, rented, or distributed to third parties.
- Automatic 24-Hour Deletion: All uploaded source photos, source videos, and temporary intermediate processing files are permanently and automatically deleted within twenty-four (24) hours following video generation. We do not maintain any long-term or permanent storage of your personal media files.
🛡️ Privacy Commitment: Your photos and videos belong to you. We never use your uploaded content to train public AI models, and all files are erased within 24 hours.
C. Automatically Collected Information
When you access and use our Services, certain technical information is collected automatically:
- Device Identifiers: We collect your anonymized device identifier (such as Android ID / Vendor ID) for user authentication, managing your In-App Purchase credit balance, maintaining subscription access, and preventing abuse or fraud.
- Usage & Activity Logs: We log technical actions within the app, such as video generation requests, feature interactions, and subscription status.
- Crash Reports & Diagnostics: We collect diagnostic logs through Firebase Crashlytics to monitor stability, identify bugs, and improve app performance.
- Analytics & Advertising: We use trusted third-party SDKs (Firebase Analytics, Google AdMob, Havin Ads, and AppsFlyer) to measure user engagement, app performance, and display relevant in-app advertisements. These services collect non-personally identifiable device information, IP addresses (for coarse location), and advertising identifiers.
2. How We Use Your Information
We process your information based on legitimate business interests, contract fulfillment, and your consent. Specifically, we use your information to:
- Deliver and render AI video effects, face alignment, and video enhancement.
- Manage and restore your purchased credits and Premium VIP subscriptions via Google Play In-App Billing.
- Troubleshoot reported issues, respond to support emails, and optimize application stability.
- Display advertisements (including personalized ads where permitted) in compliance with Google Play Developer Policies.
3. When and With Whom We Share Your Data
We do not sell, rent, or trade your personal data. We only share information with third parties in the following limited circumstances:
- Cloud Compute Providers: Dedicated GPU cloud infrastructure providers that host our automated video rendering pipelines under strict confidentiality terms.
- Analytics & Ad Networks: Trusted partners such as Google Firebase, Google AdMob, and AppsFlyer.
- Legal Compliance: We may disclose information if required by applicable law, court order, or governmental regulation, or to protect the safety of users and the public.
4. Data Retention and Deletion
- Media Files: Automatically and permanently purged from processing servers within 24 hours.
- Account Records: Device identifiers and credit balance records are retained as long as necessary to provide services and maintain purchases.
- Data Deletion Request: You can request full deletion of your associated data at any time by emailing us at veoxi.support@gmail.com.
5. Security of Your Information
We employ industry-standard technical and organizational security measures, including Transport Layer Security (HTTPS/TLS) encryption, to protect your data during transmission and processing.
6. Children's Privacy
Our Services are not directed to children under 13 years of age (or under 16 in applicable jurisdictions). We do not knowingly collect personal data from children. If we discover that personal data of a child has been collected, we will take immediate steps to delete it.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes occur, the "Last updated" date at the top of this page will be revised.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
- Developer: Veoxi Studio
- Email: veoxi.support@gmail.com
- Support in App: Settings > Support & Feedback inside the Veoxi application.